Returns & Exchanges
At Cole Haan, we want you to be completely satisfied with your purchase. We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Select your preferred return method to generate a pre-paid UPS shipping label, which will be sent to your email for easy printing.
Pack Your Items
Place the items in their original packaging or a sturdy shipping box and securely attach the pre-paid shipping label to the outside of the package.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing