Frequently Asked Questions
Everything you need to know about shopping with Cole Haan.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited and overnight shipping options for an additional fee.
How do I return or exchange an item?
We accept returns of unworn, unwashed merchandise within 30 days of purchase. You can initiate a return through our online portal or visit any Cole Haan retail store for an immediate exchange or refund.
How should I care for my leather shoes and bags?
To maintain the quality of your leather goods, we recommend using our specialized cleaners and conditioners. Avoid prolonged exposure to direct sunlight and moisture, and store items in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Affirm for interest-free installment payments.
Does Cole Haan offer a warranty on its products?
Yes, we stand behind the craftsmanship of our products. We offer a limited one-year warranty against manufacturing defects from the original date of purchase.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.